jilibond Privacy Policy

01 Introduction

jilibond is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy ("Policy") describes how jilibond collects your personal information, the purposes for which that information is used, and the steps we take to keep your information safe.

By using our platform you agree to the terms of this privacy policy. This policy should be read together with the terms and conditions. If you disagree with any part of this policy, you are requested to stop using our platform.

jilibond provides a gaming service for users aged 21 and above only. Minors cannot register, and we do not knowingly collect any information from them.

02 What Information We Collect

When you register on our platform and use our services, we may collect the following types of information:

a) Personal Identity Information

• Full name and date of birth (required for age verification)
• National ID or passport number (where applicable)
• Valid email address and contact details
• Residential address

b) Financial Transaction Information

• bKash, Nagad, Rocket, or bank account details (for transaction verification purposes only)
• Deposit and withdrawal history
• Transaction date, time, and amount

c) Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Cookie and session data
• Platform access time and duration

d) Gaming Activity Information

• Game play history and bet details
• Bonus and promotional offer usage information
• VIP points and rewards information

03 Purpose of Data Use

jilibond uses the information it collects for the following legitimate purposes:

3.1 Account Management and Identity Verification

We use your personal information to create, manage, and secure your account. Age verification and national identity confirmation are essential to maintaining the integrity of our service.

3.2 Financial Transaction Processing

Financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. A record of each transaction is kept for security and dispute resolution purposes.

3.3 Customer Service

Our 24/7 live chat support team can access the information needed to resolve your issues quickly. Records of your past complaints and their resolutions help us deliver better service.

3.4 Security and Fraud Prevention

We analyse technical information to prevent unauthorised access, money laundering, and fraudulent activity. This protects the interests of all our users.

3.5 Responsible Gaming

By analysing gaming activity data we are able to identify possible signs of addiction and provide support to users when needed. Full details are available on the responsible gaming page.

3.6 Legal Compliance

We are legally required to retain certain information in order to comply with applicable laws and regulations. This includes records of financial transactions.

04 Cookies and Tracking Technologies

jilibond uses cookies on its website to improve your experience. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and run the platform's core functions. Disabling them may prevent the platform from working properly.

4.2 Functionality Cookies

These cookies remember your preferred language, game history, and personal settings so you do not have to change them every time you log in.

4.3 Analytical Cookies

These cookies help us analyse how our platform is used so we can improve the quality of our service. The data collected is fully anonymous and is not used to identify any individual.

Most modern browsers provide the option to control cookies. However, disabling essential cookies may affect your ability to use some features of the platform.

05 Data Sharing and Third Parties

jilibond never sells or rents your personal information. However, in specific circumstances we may share limited information with trusted third parties:

5.1 Payment Processors

Only the information needed to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket. These third parties are governed by their own privacy policies.

5.2 Law Enforcement Agencies

We are legally required to provide information in response to valid requests from legal authorities or court orders. Where possible, the user will be notified in advance.

5.3 Technology Service Providers

Operational information may be shared with trusted technology partners for server hosting, cybersecurity, and anti-fraud services. These partners are contractually bound to maintain confidentiality.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred to the new entity. We will notify users in a timely manner in such cases.

06 Data Security Measures

jilibond applies multi-layered security measures to ensure the safety of your personal information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Encrypted Database: Stored information is kept secure using advanced encryption technology.
• Two-Factor Authentication: An option to add an extra layer of security to your account is provided.
• Access Controls: Only authorised staff can access information, and only within the necessary limits.
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.
• Firewall and Intrusion Detection: Advanced technology is used to protect against cyberattacks.

However, no data transmission over the internet is 100% secure. We therefore ask you to keep your password confidential and notify us immediately if you notice any suspicious activity.

07 Data Retention Period

jilibond retains your information only for as long as it is needed:

7.1 Active Accounts

All relevant information is retained while your account is active. This is necessary to provide you with uninterrupted service.

7.2 After Account Closure

After an account is closed or deactivated, some information may be retained for a set period to meet legal obligations and for dispute resolution purposes. Financial transaction records are kept in accordance with applicable law.

7.3 Data Deletion Requests

You may contact us to request deletion of information that is not required to be kept beyond our legal obligations. However, some information is required by law to be retained.

08 Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You may request at any time to know what information about you has been collected and stored.

8.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request that it be corrected. Some information can also be updated directly from your account settings.

8.3 Right to Erasure

You may request deletion of information that is not subject to a legal retention requirement. However, it may not be possible to delete information that is necessary for account management and legal compliance.

8.4 Right to Restrict Processing

In certain circumstances you may request that the use of your information be restricted, for example if there is a dispute about the accuracy of the information.

8.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, contact us directly. We are committed to responding promptly.

09 Protection of Minors

jilibond strictly enforces a 21+ age policy. Our platform is for users aged 21 and above only.

• Age verification during registration is mandatory.
• We do not knowingly collect information from anyone under the age of 18.
• If a user is suspected of being a minor, the account will be suspended immediately and any collected information will be deleted.
• If you become aware that a minor is using our platform, please notify us immediately.

10 Policy Changes and Updates

jilibond reserves the right to amend this privacy policy at any time. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes will be considered your acceptance of the revised policy.
• We recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our dedicated team will review your matter carefully.

Learn more about us or visit the relevant page to read the terms and conditions.